Frequently Asked Questions

Frequently Asked Questions – Holly Threads

Welcome to the Holly Threads FAQ page! If you need additional help, our support team is always available.

1. How long does shipping take?

Answer:
- Processing time: 1–2 business days
- Transit time: 5–8 business days
- Estimated delivery: 6–10 business days
See our Shipping Policy for full details.

2. Do you offer free shipping?

Answer: Yes! All orders shipped within the United States qualify for free shipping.

3. Where is Holly Threads located?

Answer: Holly Threads is a U.S.-based apparel brand. We ship exclusively within the United States.

4. What if my product arrives damaged?

Answer: We will replace defective or damaged items at no cost. Please contact us within 30 days. See our Return Policy for more information.

5. Can I cancel my order?

Answer: Yes, orders may be canceled within 24 hours of purchase by contacting our support team.

6. What is your return policy?

Answer: We offer a simple and hassle-free return process. Visit our Return Policy page for full details.

7. When will I receive my refund?

Answer: Refunds are issued after the returned item is received and inspected. Funds typically appear within 7 business days.

8. Do you offer warranties?

Answer: Yes! All products come with a 30-day warranty.

9. How can I contact customer support?

Answer: Email us anytime at support@hollythreads.com.

10. Do you ship internationally?

Answer: Not currently. We only ship within the United States.

11. Do you have a physical store?

Answer: No. We operate exclusively online to keep prices competitive.

12. Can I place a bulk order?

Answer: Yes! Contact us for business or bulk order requests.

13. How do I exchange an item?

Answer: Exchanges follow the same procedure as returns. Visit our Return Policy for full details.

14. How do I track my order?

Answer: Once your order ships, you’ll receive a tracking link by email. You can also track it using the link on our Track Order page.

Contact Information

Store Name: Holly Threads
Address: 17430 Oak St, Fountain Valley, CA 92708
Email: support@hollythreads.com
Phone: +1 251-312-8123
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (PT)

We respond to most messages within 1–2 business days.