Return & Refund Policy

At Holly Threads, your satisfaction is our top priority. If you are not fully satisfied with your purchase, you may return or exchange eligible items within 30 days of receiving your order. Please review the details below to ensure a smooth and transparent return process.

Processing Times

  • Return Window: Returns must be initiated and shipped within 30 days of receiving the item.
  • Inspection Period: Once received, returns are inspected within 7 days.
  • Refund Issuance: Refunds are processed to the original payment method within 7 days after inspection.

Key Return Details

  • Restocking Fees: None.
  • Return Shipping Costs:
    • Customer pays return shipping for standard returns.
    • Holly Threads covers return shipping for damaged, defective, or incorrect items.
  • Exchanges: Accepted.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Unworn, unused, and unwashed.
  • In original packaging.
  • All original tags attached.

Non-Returnable Items

  • Items showing signs of wear or use.
  • Items damaged due to customer handling.
  • Altered or modified products.

How to Initiate a Return

1. Contact Customer Support

Email us at help@hollythreads.com within 30 days of delivery. Please include your order number and the reason for the return or exchange.

2. Receive Return Instructions

Once your request is approved, we will email you the return instructions.

3. Pack & Ship

Securely package the item and ship it using a trackable shipping method.

  • Customers are responsible for return shipping costs for standard returns.
  • Return shipping is free for damaged, defective, or incorrect items.

Refund Procedure

  • Inspection: All returned items are inspected within 7 business days of arrival.
  • Approval: If the return meets our eligibility requirements, your refund will be approved.
  • Refund Method: Original payment method.
  • Timing: Refunds are issued within 10 business days following the completion of the inspection.

Exchanges & Size Swaps

We accept exchanges for size or color, subject to availability.

  • Customers are responsible for return shipping costs for exchanges.
  • Shipping is covered by Holly Threads if the exchange is due to a damaged or incorrect item.

To request an exchange, contact help@hollythreads.com with your order details.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us immediately at help@hollythreads.com
  • Include your order number and clear photos of the issue

If approved, we will send a replacement or issue a full refund. All return shipping costs in these cases are covered by Holly Threads.

Cancellations & Order Changes

  • Orders may be cancelled before processing or shipment for a full refund.
  • Once an order has been packed or shipped, cancellation cannot be guaranteed.
  • If shipped, the order must be returned following the standard return process.

Company Information

Store Name: Holly Threads
Address: 203 Wyoming Ave, Sheridan, Wyoming, 82801, United States
Email: help@hollythreads.com
Phone: +1 (307)-998-1522

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (MST)
Saturday & Sunday: Closed
We aim to respond to all inquiries within 24 hours.